Return and Exchange Policy

I. General Return Policy

1. Time Limit

For most Christmas merchandise, customers can make returns within 30days from the date of purchase. This period allows sufficient time for customers to inspect the items after the Christmas season. For example, if an item was purchased on December 10th, and our return period is 30 days, the customer has until January 9th to return the product.

2. Condition of the Merchandise

The Christmas merchandise must be in its original condition. This means that all tags, labels, and packaging should be intact. Ornaments should be unused, without any signs of wear or damage. Christmas lights should be in their original packaging with all bulbs and cords in working order. If it's a Christmas tree, it should be disassembled and repackaged as it was when received.

3. Proof of Purchase

A valid proof of purchase is required for all returns. This can be a receipt, an invoice, or an order confirmation email. Without proper proof, we may not be able to process the return. In case the customer lost the receipt, we may be able to assist by looking up the purchase in our system if the purchase was made with a registered account or a credit card that we can trace.

II. Exchange Policy

1. Size or Style Exchange for Clothing - related Christmas Items

If the Christmas merchandise is clothing - based, such as Christmas sweaters, pajamas, or Santa hats, exchanges for a different size or style are possible within the return period. The item must meet the same condition requirements as for returns. The customer is responsible for any additional shipping costs associated with the exchange if the initial purchase did not include free exchange shipping.

2. Exchange for Other Christmas Goods

For other types of Christmas merchandise like different colored ornaments or a different design of Christmas stockings, exchanges are also permitted within the return period. The new item must be of equal or lesser value. If the new item is of greater value, the customer will need to pay th